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Legisana Belgium:
VAT: Be 0462084937
Legisana France:
VAT :FR 01813739463
Siret : 813 739 463 00012

Terms and conditions of sale

  1. Scope of application: These general terms and conditions of sale apply to all orders placed by the Customer with sprl PLANET PHARMA (under the trade name Legisana Belgium) and to all sales contracts, including any ancillary services. In the absence of PLANET PHARMA’s written acceptance, these general terms and conditions of sale exclude all the Customer’s general and special terms and conditions of purchase.
    The Customer is defined as the person validly representing a legal entity or his/her own business and agreeing to the purchase order, offer or service contract issued by PLANET PHARMA. Unless proven otherwise, the Customer acknowledges having received a copy of these general terms and conditions of sale and having read them.
    If any provision of these terms and conditions is held to be unenforceable or invalid for any reason, such invalidity or unenforceability shall not affect the enforceability or validity of the remaining provisions of these terms and conditions.
  1. Order, service contract: The signed offer, quotation or service contract expresses the customer’s irrevocable consent.
    The offer or quotation and the service contract must at least specify the service (details and purpose of services, practical terms of performance, payment terms, etc.).
    Any cancellation or modification of an order or service contract by the Customer must be notified by registered letter to PLANET PHARMA’s head office.
    Lead times are given as an indication only. As a result, in the event of non-compliance, the Customer may not terminate the contract, request its cancellation or claim any damages from PLANET PHARMA.
  1. Approval of services : The Customer must approve the work performed by PLANET PHARMA within a maximum of eight (8) calendar days following the request for approval. If the Customer fails to express his approval or refusal within the aforementioned period, the work performed shall be deemed approved and correctly executed. All refusals must be justified in writing. If the Customer disagrees with PLANET PHARMA about the advice, expert opinions, reports, analyses and/or data transformations, arguments, etc. provided, it must justify its position in writing. Any request for correction considered to be unfounded will be invoiced to the Customer at the price normally applicable for the service in question. The same applies to any request that modifies the purpose of the basic contract.
  2. Consultancy on the composition, labeling, advertising and registration of food supplementsCompositionand formulation: Scientific and regulatory analysis is carried out in close collaboration with the customer, both in terms of data selection and information processing. PLANET PHARMA provides technical and scientific support for the design of formulations, and develops analytical methods adapted to control requirements. Advice is provided in compliance with current legislation governing the manufacture and marketing of food additives, food supplements or certain ingredients.
    Labelling: PLANET PHARMA assists the customer in the creation and correction of product labelling and in product communication. The label examination includes verification of mandatory information, warnings and special precautions for use, ingredients used, declared compound content per dose of use, and nutritional and health claims.
    Advertising: PLANET PHARMA checks that advertising complies with legal requirements, market practices and consumer protection.
    Notification and registration procedures: PLANET PHARMA provides its expertise and know-how in processing and registering all authorizations and generating the documents and certificates needed to market products in accordance with the relevant royal and ministerial decrees. PLANET PHARMA carries out the pre-marketing notification procedure for food supplements on behalf of its customers. As a marketer, the customer remains responsible for the compliance of its formulation and labeling with current legislation. The customer remains responsible and bears all risks of infringement associated with this notification. Unless explicitly stated otherwise, PLANET PHARMA is not responsible for the stability or toxicity of the formulas proposed by the customer.
  1. Quality assurance and control: PLANET PHARMA supports the customer in implementing the quality system, or even validating the customer’s own SAC (Self Control System) (development of required procedures, compulsory notification, traceability in the food chain, certification, etc.).
  2. Audit: PLANET PHARMA offers an external commercial quality control service on behalf of the customer. This service enables us to audit a raw material supplier or a manufacturer in order to assess the relevance and quality of its quality system.
  3. Scientific and regulatory watch: PLANET PHARMA offers its expertise in product development (dietary supplements) and records information in a regularly updated database. Whenever a change in legislation, regulations or scientific information is announced, a report is sent to the customer, provided the customer has subscribed to this service, enabling him to adapt and secure his products. PLANET PHARMA’s mission in this context is to inform the Customer of any regulatory or scientific changes, and therefore does not automatically assume responsibility for the modifications to be made. This means that PLANET PHARMA will not be liable for any breach or negligence or error if its warnings, notices or opinions have not been acted upon.
  4. Payment terms: Unless otherwise stipulated, all invoices are payable in Euros, in cash, at PLANET PHARMA’s registered office. A deposit equivalent to 50% of the total order amount is required on signature of the service contract. The balance is claimed on completion of the agreed services. In the event of non-payment on the due date, PLANET PHARMA reserves the right to suspend current services without notice or compensation and without prejudice to any rights. The acceptance of a bill of exchange does not entail any novation, so that the present general terms and conditions remain applicable in their entirety. All costs relating to the issue, presentation and payment of the bill of exchange are to be borne by the Customer and are payable in cash.
  5. Late payment – Penalty clause: Any sum unpaid on the due date will be subject, ipso jure and without prior notice, to conventional late payment interest at an annual rate of 4% above the legal rate from the invoice due date until full payment. Any sum unpaid on its due date will automatically incur, without prior notice, a fixed penalty of 15% of the sum in principal, interest and costs, with a minimum amount of 75 euros.
  6. Breach of contract – Penalty clause: In the event of cancellation of the purchase order or service contract, the customer is liable to pay a fixed indemnity equivalent to 20% of the total amount of the order.
  7. Disputes Disputes relating to the services ordered must be lodged within eight working days of execution, by registered letter addressed to PLANET PHARMA’s head office, failing which they will be inadmissible. Disputes relating to invoices must be made in writing within eight days of receipt of the invoice (date of postmark), to the registered office of PLANET PHARMA, failing which they will be inadmissible.
  8. Intellectual and industrial property PLANET PHARMA’s creations (computer media, analyses, software, office automation tools, documentation, etc.) are protected by copyright law and remain its full and complete property, unless expressly stated otherwise. PLANET PHARMA’s creations may only be used by the Customer within the framework of the agreements that have been concluded synallagmatically, unless expressly authorized otherwise. The Customer shall not reproduce, directly or indirectly, in whole or in part, adapt or modify, market or distribute to members of its staff or to third parties the computer media, written material or other resources made available without the prior written consent of PLANET PHARMA.
  9. PLANET PHARMA declares that it is the owner of the intellectual property rights relating to the products and services marketed and made available to the Customer, or that it has obtained from the third party owner the right to use them on a regular basis. However, the Customer shall have full and complete ownership of the Results of the services provided by PLANET PHARMA. Results include all deliverables, studies, creations, innovations, formulations, whether patentable or not, processes, products, know-how, models, equipment, tests, samples, prototypes, software, computer developments, specifications, protocols, procedures, nutritional and health claims, drawings, information, names, etc., whatever their nature, form or medium. Consequently, PLANET PHARMA transfers to the Customer the exclusive right to dispose in its own name of any industrial property title likely to protect the Results and in particular, any application for patent, certificate, approval, protection, etc. as well as any application for registration of a design, model, product, trademark, formulation or domain name.
  10. Responsibility: PLANET PHARMA bears sole responsibility for the material supplied and for the correct use of the products and services, and ensures that such use complies with the standards and regulations in force in Belgium. PLANET PHARMA undertakes to take all possible care in carrying out the tasks entrusted to it by the Customer. He can only be held liable for negligence, lack of foresight or incompetence. PLANET PHARMA’s liability will be automatically and without formality discharged in the event of an event preventing the normal continuation of its services or, more generally, in the event of force majeure. Force majeure” means any unforeseeable, irresistible or external event, these three criteria being alternative. The same applies in the event of omissions or inaccuracies resulting from erroneous information transmitted by the Customer or a third party.
  1. Confidentiality and protection of personal data: PLANET PHARMA undertakes, within the framework of the missions entrusted to it, to respect professional secrecy and to demonstrate dignity, probity and delicacy. All personal data collected as part of the services covered by these terms and conditions are processed in accordance with the law of December 8, 1992 on the protection of privacy with regard to the processing of personal data. The company responsible for processing personal data is PLANET PHARMA SPRL, whose registered office is located at 1420 Braine-l’Alleud, Rue Jean-Sébastien Bach n°8.
  2. Mediation clause: The parties agree that any disagreement or dispute relating to these terms and conditions or arising from their interpretation or application shall be submitted to mediation. To this end, the parties agree to take part in at least one mediation meeting by delegating a person with decision-making authority. The mediator will be chosen by the parties in the judicial district of their choice.
  3. Jurisdiction and applicable law: In the event of a dispute, only Belgian law will apply and the courts of Nivelles will have sole jurisdiction to settle the dispute.